RoPA Pilot

HelpDesk and GDPR: hosting, non-EU transfer and DPA

HelpDesk is published by Text S.A.. If your teams use it, it is a processor within the meaning of Article 28 GDPR and it must appear in your record of processing activities.

Vendor (processor)
Text S.A.
Headquarters
European Union
EU hosting
EU by default
Non-EU transfer
No
Transfer mechanism
European Union
Category
Customer support
Typical personal data
identity, contact details, content
Detected domains
app.helpdesk.com, helpdesk.com
Official DPA
Open the official DPA

Does using HelpDesk mean a non-EU transfer?

No. Text S.A. keeps the data inside the European Union: no structural transfer to document under Chapter V.

What to write in your Article 30 record

Purpose: Customer support. Categories of personal data: identity, contact details, content. Recipient: Text S.A.. Transfer: European Union. Retention: aligned with the contract or the account lifetime, whichever is shorter.

How RoPA Pilot handles it

RoPA Pilot detects HelpDesk from the domain name of the tab — never from page content — and pre-fills the record above in one click. The extension flags the record if the transfer mechanism is missing or unverified.

Install the free extension See a sample register

Indicative information from public sources. The transfer mechanism actually applicable to you is the one written in your contract.